Cancellation Policy

Booking Policy and Salon Etiquette 

Please take a minute to read through our booking policy. No-shows and last minute cancellations disadvantage our business, our staff and our clients. They also mean that other clients cannot book those time slots with us and may miss out or have to go elsewhere for their appointment. Therefore we hope that you appreciate the introduction of our Booking Policy.

When you book an appointment at Tranquil Essence Skin Clinics it is an acknowledgement of our cancellation policy.

If you need to change, reschedule or cancel an appointment please notify the salon at least 24 hours prior to your treatment. Failure to do so will regrettably result in a $50 cancellation fee. We kindly request 24 hours notice so that we can offer that time slot to another client. Please note ALL packages are non-transferable.

Appointment Confirmation

Your appointment will be confirmed via a text message sent to your nominated mobile phone 48 hours prior to your appointment. We ask that you simply call the salon on 07 56 097 306 for any changes to your scheduled appointment at least 24 hours prior to your booking to avoid a $50 late cancellation fee.

Arrival 

New clients please arrive 15 minutes prior to your appointment. This will allow time for you to fill out a consultation form. Existing clients please arrive on time for your appointment. Please note: If you arrive late, it may compromise the full length of your treatment as we endeavour to remain on schedule to all of our guests.

Health

Your health and wellbeing are our top priority. For your safety, you will be asked to complete a consultation form that includes questions regarding medical conditions. Our highly trained staff will ensure that your service is suitable.

Treatment Policy

If you have a condition which may be contraindicated to any of our treatments, our therapists reserve the right to decline continuing with your treatment. If this happens, it will be done in a discreet and professional manner as we always have your health and wellbeing as our number one priority. We may ask you to see a GP or specialist eg podiatrist, osteopath etc. for a written letter that we may continue to perform your treatments.

All of our therapists are trained professionals and we provide professional services only. With this in mind, any suggestive remarks or requests that are not suitable, will result in the treatment being stopped immediately with the full cost of the invoice to be paid. If deemed necessary, we will not hesitate to contact law enforcement if our therapists are ever made to feel uncomfortable or unsafe in their work environment.

Mobile Phones

Please be courteous to our clients and turn your mobile phones off or on silent so everyone can relax and receive the best possible treatment they deserve.

Failure to attend or No-show

Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 24 hours, the following may be implemented:

• You will forfeit your deposit
• A $50 cancellation fee will be taken from your pre-paid treatment
• You will be requested to repay a deposit when next booking another appointment
• A treatment will be forfeited if your appointment included a pre-purchased treatment from a package.

Gift Voucher Terms and Condition

Please note that lost, stolen or destroyed gift vouchers cannot be refunded in cash or replaced. Gift Vouchers are non-refundable; however they can be redeemed for product. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference.

Your Gift voucher or valid credit card may be required at the time of booking to secure all reservations – your gift voucher is considered a deposit for your booking. Changing, rescheduling or cancelling a treatment with less than 24 hours notice will result in a forfeit of your gift voucher.

All Gift Vouchers have a 6 month expiry period from date of purchase and must be redeemed by this expiry date. Expired Gift Vouchers hold no value.